Refund & Cancellation Policy

1. Cancellations

• Before preparation begins: You may cancel your order free of charge by contacting us immediately. If we have not started preparing your food, we will issue a full refund.
• After preparation begins: Once food preparation has started, we are unable to cancel or refund the order as the food cannot be resold.
• Delivery orders: Orders that are already out for delivery cannot be cancelled.

2. Refund Eligibility

We want you to be happy with your order. Refunds or replacements may be issued in the following circumstances:

• You received the wrong item(s)
• Your order was missing items
• Food was received in poor quality or condition
• Significant delay beyond the estimated delivery time (at our discretion)

3. How to Request a Refund

• Contact us within 24 hours of receiving your order by phone or email (see details below).
• Please provide your order number and a description of the issue. Photos are helpful but not required.
• We aim to resolve all complaints within 2 business days.

4. Refund Timelines

• Card payments: Approved refunds will be returned to your original payment method within 5–10 business days, depending on your bank.
• Cash payments (pay at counter): Refunds for cash orders will be provided in-store.

5. Quality Complaints

If you are unsatisfied with the quality of your food, please let us know. We take food quality seriously and will investigate all complaints. Depending on the nature of the issue, we may offer a replacement, store credit, or a full refund.